This does not necessarily mean that using an authorized payment service is a unsecure or unlikely to reach National Grid however, if there ever was a problem with your payment, National Grid would not be able to do anything about it. Keep in mind that that National Grid offers the following advice to customers: "Using unauthorized agencies does not guarantee that we will receive your payment in a timely manner-or even at all". Authorized payment locations may accept different forms of payment (such as any combination of cash, check, money order, credit card, debit card, or through your bank account), and charge different service fees for processing your payment. Authorized payment agencies are small businesses, such as corner stores, newsstands, pharmacies, or drug stores, that are authorized to accept payment for National Grid bills. However, National Grid does have a list of authorized payment locations throughout upstate New York if you would like to pay your National Grid in person. You can also pay by credit card using the secure third party service SpeedyPay by Western Union, which is available at 1-88. You can pay your bill online through your National Grid account, or you can pay your bill over the phone by calling National Grid's automated service number, at 1-88. It is located at 300 Erie Boulevard West, Syracuse, NY 13202-4250 Bill PaymentĪs mentioned previously, National Grid doesn't have any physical customer service locations that you can use to pay your bill in person. This location takes general corresponence by mail. The phone number for this location is 71. National Grid's corporate campus is located in Buffalo New York, at 144 Kensington Ave, Buffalo, NY 14214. Here you can find a list of their various addresses: Buffalo New York National Grid has a number of offices throughout upstate New York. National Grid Addresses in Upstate New York This is not the address for bill payment. You can direct general correspondence, along with requests for Time of Use service, to this address. National Grid's mailing address is National Grid, 300 Erie Boulevard West, in Syracuse, NY 13202-4250. National Grid has several customer service locations in Long Island & the Rockaways, but if you need to talk to somebody from National Grid about your bill, payment, or another customer-service related issue, you can also call them at 1-80, or to send a message online through your National Grid online account. However, this isn't particularly surprising, given the large number of customers National Grid serves (3.3 million customers in Massachusetts, New York and Rhode Island, of which 1.6 million are electric customers in upstate New York), and that most people tend to leave comments about service only when they have a problem (and are unlikely to bother commenting online if they are happy with their service). National Grid has received a fair number of negative reviews on consumer advocacy websites such as the Better Business Bureau, and. Need Customer Service Out of Regular Office Hours?You can reach an automated customer service line at 1-88 Customer Service Reviews Hearing/speech-impaired customers can dial 1-80 ext. Please note that the customer service center is closed on weekends and holidays. National Grid's customer service hours are from 7:00 a.m. Customer ServiceĬustomers in upstate New York wishing to reach National Grid's customer service center should call 1-80.įind more contact information for National Grid National Grid Customer Service in Upstate New YorkĬall National Grid for questions about your bill, payment, starting service, moving, and more. The phone number to reach National Grid's customer service department is 1-80. Make sure that you get to a safe place first before making the call. If you smell gas or experience/witness a dangerous situation involving natural gas, don't send an email but rather call National Grid at 1-80 to report a gas emergency in upstate New York. You can also report power outages online on National Grid's website, or by Tweeting them Gas Emergencies This line is automated and available 24/7. To report a power outage in National Grid's service area in upstate New York is 1-80. National Grid Upstate New York Phone Numbers Power Outages National Grid provides the following services in upstate New York: National Grid is the electric and gas delivery utility company in upstate New York
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